FAQ
Answers to all your questions at 77pp
From deposits and withdrawals to cricket betting and account management — find straightforward answers to the most frequently asked questions from Bangladeshi players on this detailed 77pp FAQ page.
Every day, thousands of Bangladeshi players ask questions about various topics at 77pp. We have gathered all those common questions and organized them on this page so you can quickly and easily find the right information. Withdrawal timeframes, depositing via bKash or Nagad, what to do to reach support, cricket betting rules — you will find everything in one place here.
Frequently Asked Questions
Withdrawal Questions
Withdrawals typically reach your mobile wallet or bank account within 30 minutes to 3 hours of submitting the request. It may take a little longer during busy periods, but the process is completed within a maximum of 3 hours. If you haven't received your funds after that time, please contact us via live chat.
Yes, but you must first meet a 25x wagering requirement on the bonus amount. For example, if you receive a ৳1,500 bonus, you need to place a total of ৳37,500 in bets before withdrawing the bonus funds. The wagering requirement is calculated on the bonus only, not on your deposited principal. Withdrawal is available once the requirement is met.
No. For security reasons, withdrawals are only sent to a mobile wallet (bKash, Nagad, Rocket, Upay) or bank account registered in your own name. Sending funds to another person's account is not possible. This is done to protect your funds.
The minimum withdrawal amount at 77pp is ৳800. Withdrawal requests below this amount are not processed. If you wish to withdraw a larger amount at once, you may do so up to the specified limit. Contact our support team for more details.
A withdrawal request initially goes through a verification stage, which is normal. The pending status typically clears and funds arrive within 30 minutes to 3 hours. If the request remains pending for more than 3 hours, contact us via live chat or at [email protected] and provide your request ID.
Support Questions
For a faster resolution, please have your registered email or mobile number, a description of the issue, and where applicable, the transaction reference number or a screenshot on hand before contacting support. This helps our team identify and resolve your issue quickly.
Yes, the 77pp support team provides assistance in Bengali and English. With Bangladeshi players in mind, our team is fully capable of communicating in Bengali. Write in whichever language you prefer and you will receive a reply.
77pp offers two support channels. The first is live chat — get real-time assistance directly on the site. The second is email — you can write a detailed description of your issue to [email protected]. For complex matters, emailing makes it easier to attach documentation.
Yes, 77pp support is available 7 days a week, 24 hours a day. Day or night, on holidays or weekdays — whenever you run into an issue, you can reach us via live chat or email. No issue needs to wait.
Cricket Betting
The most popular markets among Bangladeshi players are Match Winner, Top Batsman, Total Runs, Most Wickets in the First Innings, and Session Betting. Over/Under markets are very common in T20 matches. These markets see the highest participation in BPL and international matches.
If a match results in a no-result or is abandoned due to rain or any other reason, the bet amount is generally refunded in full. However, outcomes may differ depending on the specific market rules — some markets are considered valid once a certain number of overs have been completed. Please refer to the terms and conditions page for full details.
Yes, at 77pp you can bet simultaneously on BPL, the T20 World Cup, IPL, and other international cricket matches. You can place bets on multiple matches at once and increase your opportunities through parlay or combo bets. Keep in mind that more markets are available for high-profile matches like Bangladesh vs India.
Decimal odds are straightforward. For example, if the odds are 2.50, a ৳100 bet would return a total of ৳250 if you win (including your original stake). Your profit would be ৳150. Higher odds mean the outcome is comparatively less likely, but the payout if you win is greater. Odds below 1.00 are not offered.
Account Questions
To log in from a new device or browser, simply go to the 77pp Login page and sign in with your registered username and password. Even if there is no additional device verification process, please notify support if you notice any suspicious login activity.
To stay secure, create a password that contains uppercase letters, lowercase letters, numbers, and special characters, and is at least 8 characters long. Do not use your name, date of birth, or simple sequences (such as 12345) as a password. Never share your password with anyone.
No. Under 77pp's rules, each player may operate only one account. Creating multiple accounts is prohibited and may result in account suspension or termination. First-deposit bonus benefits also apply to one account only.
Contact our support team to change important information such as phone number, email, or payment method. Send your request via live chat or at [email protected] after verifying your identity. For security reasons, these changes are handled directly through the team.
Deposit
The minimum deposit amount at 77pp is ৳500, and this applies equally to all payment methods — you can deposit a minimum of ৳500 via bKash, Nagad, Rocket, Upay, or bank transfer. If you deposit ৳1,000 for the first time, you can start with ৳2,500 through a 150% bonus.
To deposit with Nagad, first log in to 77pp and go to the deposit section to select Nagad. Send the specified amount to the displayed Nagad number via your app or by dialing, and keep the reference number. Your balance will usually be updated within a few minutes. If you have any issues, contact support.
If your balance does not appear after sending money, wait a few minutes and refresh the page. If it still does not appear, take a screenshot or note the reference number of the transaction and send it via live chat or to [email protected]. Our team will verify it quickly and credit it manually.
Depositing with bKash is easy. Log in, go to the deposit section and select bKash, send money via "Send Money" or "Payment" to the given number, and enter your 77pp account ID as the reference. Please note — if you do not use the bKash payment option, the credit may be delayed.
On your first deposit at 77pp, you will receive a 150% welcome bonus of up to ৳10,000. For example, if you deposit ৳1,000 you will get a ৳1,500 bonus and your total balance will be ৳2,500. The bonus is usually added automatically right after the deposit. A 25x wagering requirement must be met to withdraw the bonus.
Still have questions?
Our support team is by your side 7 days a week, 24 hours a day — in Bengali and English.
Contact us via live chat