Your Privacy Is Our Responsibility

1. Introduction & Scope

77pp is a trusted online gaming and betting platform committed to providing a safe and enjoyable experience for players in Bangladesh. We treat our users' personal information with the utmost importance and make every effort to protect their privacy.

This privacy policy ("Policy") describes how 77pp collects your personal information, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and the measures we take to protect your information. This policy applies to our website, mobile platform, and all related services.

This policy may be updated from time to time. If any significant changes are made, we will notify you in advance. The latest version will always be available on this page.

2. What Information We Collect

We collect various types of information during the process of creating an account and using services at 77pp. The types of information collected are as follows:

2.1 Identity Information

• Full name and date of birth (for age verification — for those aged 21 and above only)
• Email address and mobile number
• Permanent address and relevant national identity card details
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

• Transaction details related to bKash, Nagad, Rocket, Upay, or bank transfers
• Deposit and withdrawal history, amounts, and dates
• Relevant account details for payment verification (full card numbers or PINs are never stored)

2.3 Usage & Technical Information

• IP address, browser type, and operating system
• Device identifier (device ID) and geographic location (approximate)
• Site visit times, page navigation, and session information
• Gaming activity history and preferences
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

• The content of your communications with us via live chat, email, or other channels
• Information related to complaints, feedback, or requests

3. Purpose of Using Information

The collected information is used for the following legitimate purposes:

3.1 Account Management

To create, verify, and manage your account. To confirm age verification (21+). To verify identity for account security and fraud prevention.

3.2 Service Delivery

To smoothly operate betting, casino games, slots, and other gaming services. To provide a personalized experience based on your preferences. To complete secure financial transactions via bKash, Nagad, Rocket, Upay, and bank transfers.

3.3 Customer Support

Information is used to answer your questions and assist with resolving issues through 24/7 live chat and email ([email protected]).

3.4 Security & Compliance

To prevent fraud, money laundering, and other illegal activities. To ensure responsible gaming policies are enforced. To meet applicable legal obligations.

3.5 Platform Improvement

Usage analytics data is used to improve the overall gaming experience and platform quality. To identify technical issues and resolve them promptly.

4. Sharing & Disclosure of Information

77pp does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only relevant information is shared with trusted partners for core service operations such as payment processing (bKash, Nagad, Rocket, Upay, banks), game technology, and cybersecurity. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.

4.2 Legal Obligations

Information may be disclosed to respond to a court order, legal process, or lawful request from a competent authority. In such cases we will provide only the minimum information necessary.

4.3 Fraud Prevention

Information may be provided to relevant authorities in the investigation of money laundering or cybercrime.

4.4 Business Transfers

In the event of a company merger or acquisition, user information may be transferred. In such circumstances we will provide advance notice, and the new entity will also be bound by this privacy policy.

5. Cookies & Tracking Technologies

Cookies and similar technologies are used on the 77pp website. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login state and for security. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language and theme.
• Analytical Cookies: To understand and improve site usage.
• Performance Cookies: To evaluate page loading speed and technical performance.

5.2 Cookie Controls

It is possible to disable non-essential cookies through your browser settings. However, doing so may limit some features of the platform.

6. Data Security Measures

77pp follows industry-standard technologies and practices to protect your personal information. The key components of our security framework are:

• SSL Encryption: All data transfers between the website and server are secured via SSL/TLS encryption.
• Data Encryption: Stored sensitive information (passwords, financial details) is protected with strong encryption.
• Access Controls: Only authorized staff can access the minimum information necessary.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Two-Factor Authentication (2FA): An additional security layer is available for account protection.
• Suspicious Activity Monitoring: Automated systems detect unusual transactions and login activity.

However, 100% security on the internet cannot be guaranteed. If a data breach occurs, we will take prompt action and notify you where applicable.

7. Data Retention Period

77pp retains your personal information only for as long as it is needed for relevant legitimate purposes.

7.1 Active Accounts

All relevant information will be retained for as long as your account remains active.

7.2 Closed or Inactive Accounts

Even after an account is closed, relevant information may be retained for a specified period to meet financial regulatory and legal requirements.

7.3 Deletion Requests

You may request the deletion of information that is no longer needed beyond legal obligations. Contact us at [email protected] for this.

8. Your Rights

As a 77pp user, you have the following rights over your personal information:

1. Access to Information: The right to request a copy of the information we hold about you.
2. Correction: The right to request correction of inaccurate or incomplete information.
3. Deletion: The right to request deletion of your information in certain circumstances (excluding legal obligations).
4. Objection to Processing: The right to object to certain types of information processing.
5. Portability: The right to receive your information in a structured and machine-readable format.
6. Withdrawal of Consent: The right to withdraw consent given for optional information processing at any time.

To exercise any of the above rights, contact us at [email protected] or via 24/7 live chat. We provide support in both Bengali and English.

9. Protection of Minors

77pp strictly operates for those aged 21 and above only. We do not knowingly collect any information from minors.

Age verification is mandatory at the time of account registration. If we become aware that a minor's information has entered our system, we will immediately close the relevant account and delete the information.

If a parent or guardian believes their minor child's information is held by us, please contact [email protected].

10. Third-Party Links & Services

The 77pp website does not contain links to external websites. However, our gaming services use technology from world-class game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies.

This privacy policy applies only to the 77pp platform. We are not responsible for the individual policies of third-party services.

11. International Data Transfers

Some data may be transferred outside Bangladesh as necessary to provide our services. In such cases we ensure that:

• The receiving party has adequate data protection measures in place.
• Data protection conditions are clearly stated in the data transfer agreement.
• Transfers are conducted in accordance with international data protection standards.

12. Policy Changes

77pp reserves the right to amend this privacy policy as needed. For any significant changes, we will:

• Display a prominent notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of this page.

If you continue to use the service after the changes, you will be considered to have agreed to the revised policy.

13. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Available 24/7 through the website, in Bengali and English

We will respond to your request as soon as possible.